RETURN & REFUND POLICY

CHEPAK HOMEO LAB® is committed to uncompromising quality and customer satisfaction.

1. How do I track my order?

Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “chepak.com.pk” to your email address book. moreover, you can use this link Track Your Order, If you need assistance, please call +92 335 9207777 or email us at chepak.com.pk@gmail.com

2. How does our order verification process work?

Once you place your order from our website. you will receive an automated SMS from our system along with a verification link. You need to click on that link in order to verify your order. if the provided link is not working or responding you can call our customer care at +92-335-9207777 or write an email to us at chepak.com.pk@gmail.com

3. What are the exchange, return and refund policies for Nutrifactor.com.pk?

Any product may be returned within 5 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call +92-335-9207777 and the customer care agent will guide you accordingly, You can select from below options for returning your product/s.

Option 1

You can directly return your product/s directly to P-212  Ayesha Block Abdullah Garden Canal Road Faisalabad , once we receive your products at CHEPAK HOMEO LAB we will return your amount to your Bank Account / Easy Paisa / Jazz Cash

Option 2

Our partner courier will pick it up from your delivery address. Once we receive your products at Chepak, We will deduct Rs 150 from your order amount and return the rest to your Bank Account / Easy Paisa / Jazz Cash.

If you suspect your product has been tampered with, please be sure to keep the original product and product packaging if possible. We’ll provide instructions on how to send the product back.

4. How do I return CHEPAK products if purchased from a different store?

If you purchased CHEPAK products online on another website, please follow the instruction on that site for returns and refunds.

If you purchased CHEPAK products at one of our retailer partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.